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NHS Providing Services

Privacy Notice

 

At Pestle & Mortar Pharmacy, our pharmacists and our staff are members of your local healthcare team.


We aim to provide you with the highest quality of healthcare. To do this we need to keep records about you, your health and the care we have provided or plan to provide to you.


We value your privacy and the security of personal information held about you.


Information recorded


As part of providing a professional, safe and efficient service, there is certain information that we record. This includes details of drugs and appliances dispensed against NHS prescriptions as well as significant advice given, and referrals made to other health professionals and any other relevant information.


Information recorded may include:

  • basic details about you, such as address, date of birth, next of kin;

  • records of medicines you have been prescribed by your doctor or another qualified prescriber, and which have been supplied by this pharmacy;
  • details of medicines purchased from the pharmacy without a prescription (“over the counter medicines”);
  • other details and notes about your health and medical treatment;
  • medicine use reviews and new medicine services;
  • information relevant to your continued care from other people who care for you and know you well, such as other health professionals and relatives; and
  • any other services we provide to you, for example, a flu vaccination.
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    Processing Information


    We process your personal data (your name, contact details, prescription medicines and data from other pharmacy and health care services we provide to you (for example dispensing medicines, medicine use reviews, flu vaccinations, new medicine service etc), which includes information from your prescriptions and any other pharmacy and health care services we provide to you (including medicines use reviews, flu vaccinations, stop smoking services etc) for the purposes of:

    Your care – providing pharmacy services and care to you and sharing your information with your GP and others in the wider NHS, as appropriate;

    Our payments – sharing your information with the NHS Business Services Authority, others in the wider NHS, and sometimes Local Authorities, and only relevant information to those external to the NHS who negotiate and check the accuracy of our payments; and,

    Management – sharing only relevant information with the NHS Business Services Authority

    and others in the wider NHS, and sometimes Local Authorities; as well as those external to the NHS who ensure we maintain appropriate professional and service standards and that your declarations and ours are accurate.

    Your Rights


    You have the right to confidentiality under the General Data Protection Regulation and the Data Protection Act 2018, the Human Rights Act 1998 and the common law duty of confidence (the Equality Act may also apply).


    We also comply with the NHS Code of Practice on Confidentiality and pharmacists have a requirement under their professional standards to keep records about you confidential, secure and accurate.


    All of our staff contracts of employment contain a requirement to keep patient information confidential.


    We process your personal data in the performance of a task in the public interest, for the provision of healthcare and treatment and the management of healthcare systems. A pharmacist is responsible for the confidentiality of your information. You may object to us holding your information. You may also lodge a complaint with the Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Please ask if you want more information.


    You can contact us at any of our branches or at our registered address:


    Pestle & Mortar Pharmacy
    Carboebourne Limited
    213 Kensington High Street
    London W8 6BD
    020 7937 9154
    pm213@pestlemortar.co.uk

    Our guiding principle is that we process your records in strict confidence.


    Your right to view your health record


    You have the right to ask for a copy of all pharmacy records about you.


    Generally, there will be no charge for a printed copy of the information we hold about you. We are required to respond to your request within one month.


    You will need to give adequate information in order for pharmacy staff to identify you (for example, full name, address and date of birth). You will be required to provide government issued photo ID.